Dominion Energy Leads Utilities Scam Awareness Efforts

As utility scams continue to evolve and threaten households nationwide, Dominion Energy is stepping up its commitment to customer safety through its participation in the 10th annual Utilities Scam Awareness Day. This critical initiative highlights the persistent dangers posed by fraudulent schemes and equips consumers with the knowledge to protect themselves and their families.

The Growing Threat of Utility Scams

Utility scams have become increasingly sophisticated, with fraudsters employing pressure tactics and technology to deceive customers. Common schemes include:

• Pretended Disconnection Threats: Scammers call customers demanding immediate payment to prevent service disconnection.
• Phishing Attempts: Fake emails or texts requesting personal account information under false pretenses.
• Door-to-Deception: Individuals impersonating utility workers to access homes or steal financial details.

These scams not only cause financial losses but also create significant stress for vulnerable populations, including seniors and low-income households.

Dominion Energy's Proactive Approach

For a decade, Dominion Energy has been at the forefront of industry-wide efforts to combat utility fraud. During this year's Utilities Scam Awareness Day, the company is emphasizing:

• Customer Education: Distributing multilingual resources through digital channels, community workshops, and bill inserts.
• Enhanced Verification Protocols: Implementing stricter authentication processes for customer interactions.
• Law Enforcement Collaboration: Working with authorities to track and prosecute scam operations.

"We've seen firsthand how these scams can devastate families," said a Dominion Energy spokesperson. "Our goal is to arm customers with the tools to recognize red flags and report suspicious activity immediately."

Key Prevention Tips for Customers

Dominion Energy urges all customers to adopt these essential practices:

1. Verify First: Always call Dominion Energy's official number (found on bills) before sharing payment information.
2. Beware of Pressure: Legitimate utilities never demand immediate payment via gift cards or wire transfers.
3. Protect Personal Data: Never share account details, Social Security numbers, or passwords with unsolicited callers.
4. Report Suspicious Activity: Contact Dominion Energy's fraud hotline or local authorities immediately if targeted.

The Impact of a Decade of Awareness

Since the inception of Utilities Scam Awareness Day, industry-wide reporting indicates a significant increase in scam detection and customer confidence. Dominion Energy reports that educated customers are 40% less likely to fall victim to fraud, underscoring the long-term value of continuous education.

As we mark this milestone anniversary, Dominion Energy reaffirms its commitment to creating a safer utility ecosystem. By fostering awareness and collaboration, the company aims to reduce scam incidents and protect the communities it serves.

Looking Ahead: Future Initiatives

With emerging technologies like AI and deepfake audio enabling more convincing scams, Dominion Energy is investing in advanced fraud detection systems and expanding its digital literacy programs. The company also plans to launch a mobile app feature for real-time scam alerts later this year.

"Scammers constantly adapt, so our vigilance must evolve," added the spokesperson. "This day serves as both a celebration of progress and a reminder that our work is never done."

"Customer protection isn't just a corporate initiative—it's a fundamental responsibility we uphold every single day."